Jolibet Privacy Policy – How We Keep Your Data Safe

1 Introduction & Scope

Jolibet (jolibet.im) is one of Bangladesh's most trusted online Sports Betting and gaming platforms. Your trust is our greatest asset. This Privacy Policy ("Policy") clearly explains how personal information is collected, used, stored, and protected for users of the Jolibet website and all related services.

This privacy policy applies between you and us from the moment you create an account on Jolibet, browse the website, place a bet, or contact our customer support. By using the platform, you are considered to have accepted the terms of this policy.

This policy may be updated periodically. When changes are made, we update the "Last Updated" date at the top of the page. For significant changes, registered members will be notified by email in advance.

2 Information We Collect

Jolibet only collects information that is strictly necessary to provide our services properly. Collecting excessive or unnecessary data goes against our policy.

For KYC (Know Your Customer) verification, we may request additional documents such as a photo of your national ID, a selfie, or proof of address. These documents are used solely for identity verification purposes and are stored securely.

3 How We Collect Information

Jolibet collects information through several methods. Each is described in detail below:

• Directly from you: Information you provide when filling out a registration form, submitting KYC documents, contacting customer support, or completing a promotional form.
• Automatically: When you use our website, certain information is collected automatically through cookies, web beacons, and log files.
• From third parties: We may receive verification information from identity verification agencies or payment processors.
• From public sources: Publicly available information may be used where necessary to prevent fraud or money laundering.

4 Purpose of Data Use

Jolibet uses your data solely for specific, clearly defined purposes. All intended uses of your data are outlined in detail below:

• Account Creation & Management: To complete your registration and keep your account active.
• Identity Verification: To verify your identity and age in accordance with our KYC policy.
• Transaction Processing: To process deposits and withdrawals accurately.
• Fraud Prevention: To detect unusual activity and keep the platform secure.
• Customer Support: To resolve your issues quickly and provide a personalised experience.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To analyse your usage patterns and improve the platform.
• Relevant Offers: To send you promotional offers tailored to your preferences (only if you have given your consent).
• Responsible Betting: To identify unusual betting behaviour and provide appropriate support.

Jolibet never sells or rents your data to third parties for marketing purposes. How we use your data is always guided by your best interests.

5 Data Sharing & Disclosure

Jolibet may share your personal data with third parties only in very limited circumstances and under strict conditions, as outlined below:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket), KYC verification agencies, and IT service providers. These parties only receive the data needed for their specific function and are bound by our privacy policy.
• Legal Authorities: Data may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency.
• Business Transfers: If Jolibet's business undergoes a merger or acquisition, data may be transferred. You will be notified in advance in such cases.
• With your consent: For any data sharing beyond the above, your explicit consent will be obtained.

6 Cookies & Tracking Technologies

The Jolibet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: These are essential for login sessions and security and cannot be disabled.
• Performance Cookies: To analyse how quickly the site loads and which pages users spend the most time on.
• Functionality Cookies: To remember your language preference, theme, or other settings.
• Targeting Cookies: To show you relevant offers based on your preferences (only after obtaining your consent).

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain site features.

7 Your Data Rights

Jolibet believes you should have full control over your personal data. Your rights regarding your data are outlined in detail below:

To exercise any of the rights above, please email us at: support@jolibet.im. We typically respond within 30 business days.

8 Data Retention Period

Jolibet retains your data only for as long as necessary — no longer. As a general rule:

• All data is retained for as long as your account remains active.
• After account closure, financial and identity-related data may be retained for up to 5 years due to legal obligations.
• KYC documents may be retained for up to 3 years after account closure.
• Marketing preference data is deleted immediately upon withdrawal of your consent.
• Customer support conversations are retained for a maximum of 2 years.

Once the retention period expires, your data is securely and permanently deleted or anonymised so that you can no longer be identified.

9 Privacy of Minors

Jolibet is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Age verification is mandatory during the registration process.

If we are notified or become aware that a minor has registered an account, that account will be closed immediately and all collected data will be deleted.

10 Policy Updates

Jolibet reserves the right to update this Privacy Policy as needed. When changes are made, we will update the "Last Updated" date at the top of the page.

For significant changes, we will notify registered members in advance by email or mobile. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest policy.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated privacy team takes every matter seriously.